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A new state-wide outpatient eReferral system is now available through HealthLink for primary care providers referring patients to Central Coast Local Health District outpatient clinics.

The paediatrics, gynaecology, antenatal and neurology (specialist centre) outpatient clinics are now accepting eReferrals – with more clinics to follow soon.

Referrals for all other Central Coast Health District outpatient clinics will continue to be accepted via phone or fax, more information on referring to all other outpatient clinics can be found on our for GPs Page.

Internal page link For GPs

Using HealthLink for eReferrals

NSW Health eReferral Resources streamlines the completion and submission of electronic referrals. The system is integrated within the following software programs:

  • Best Practice
  • Genie
  • Medical Director
  • Medtech Evolution
  • Shexie Platinum
  • Zedmed

Benefits of using HealthLink include pre-population, field validation and consistency checks, intuitive layout, support for attachments, and ability to save and return to the draft referral at a later time.

From your software programs, you can select a form, have it pre-populated automatically with data from the electronic patient record, have it validated and sent securely to the intended recipient, and receive an electronic acknowledgement of receipt. A copy of the form will automatically be stored securely in the patient’s record.

Getting started with HealthLink – help, support, tutorials and user guides

If your practice uses any of the above operating systems, NSW Health eReferral Resources can be integrated at no cost. No separate logins are required. Alternately, you can use MyHealthLink Portal, which can be accessed by contacting HealthLink directly via their Connect with us page.

This service is free for primary care providers. To get started, simply check your practice is HealthLink enabled.

To register you’ll need a HealthLink Electronic Data Interchange (EDI) account, If you don’t already have one, complete the HealthLink application form.

For HealthLink queries or technical support, please contact HealthLink Help and Support:

Ph: 1800 125 036, or

External page link Connect with us

External page link

Tutorials and user guides for GPs are also available via HealthLink’s Resource Hub, including instructions on how to send HealthLink eReferrals with your practice system:

External page link NSW Health eReferral Resources

Answers to frequently asked questions – including what eReferrals are, why NSW Health is introducing them, and troubleshooting tips on how to integrate eReferrals with your practice management system – can be found on the NSW Health website under the eReferral page.

External page link Frequently Asked Questions (FAQs)

What is eReferral?

An eReferral is an electronic document that can be sent electronically from one healthcare service to another, and can replace the current process of faxing or posting. This will allow referrers to:

  • efficiently send secure eReferrals to clinics across Central Coast Local Health District, and
  • receive notifications on the acceptance and tracking of referrals.

eReferrals improve the triage and health management of your patient’s journey, improve patient safety and reduce specialist outpatient wait times.

The eReferral system, also known as ‘Engage Outpatients’ is being delivered via a partnership between eHealth, the Ministry of Health and stakeholders from Local Health Districts (LHDs) and Specialty Health Networks (SHNs).

Useful Links

External page link HealthLink

External page link Engage Outpatients

External page link Electronic referral (eReferral) forms

External page link HealthPathways Central Coast

External page link Feedback – provide feedback on the new eReferrals process (please open form in Chrome)

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