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Patients & Visitors

Visiting Hours

Changes to our visiting hours and arrangements

For the safety and wellbeing of our patients and the community, we are taking steps to reduce the risk of COVID-19 spreading by adjusting our visiting hours and arrangements.

Visitors must not enter any of our hospitals or healthcare facilities if:

  • they have a fever or a cold and flu-like illness or
  • they have been overseas in the last 14 days or
  • they have been to Melbourne in the last 14 days or
  • they have been in contact with anyone who has COVID-19 in the last 14 days

If you do not fall into these categories, you are able to visit our hospitals and healthcare facilities.  However, we do ask that you assist us to care for our most vulnerable patients by adhering to the below arrangements.

Screening Points

To help protect our patients, their families and our staff we have established COVID-19 Screening Points at key locations across our hospitals, healthcare centres and all other facilities to identify anyone who may require testing for COVID-19. To find out more about what is involved please visit:

Internal page link Screening Points

Hospitals

Gosford, Wyong and Woy Woy hospitals.

IMPORTANT: The below applies to all services and wards at our hospitals with the exception of: emergency, mental health, maternity and children’s services, as well as Transitional Care Units and Long Jetty’s Healthcare Centre’s Subacute Unit. Specific arrangements for these services are listed in separate sections below.

New visiting hours: 10am to 12pm and 6pm to 8pm

Each patient may have one visitor per visiting session. This must be the patient’s partner, carer, guardian or nominated significant other.

We acknowledge that there are special circumstances where additional support may be needed, such as for patients receiving end of life care, palliative care and dementia patients requiring extra support. Please speak to the Nurse Unit Manager if you have any concerns.

Please note, that a “visiting session” is defined as one block of consecutive hours open to visitors. For example, Gosford Hospital has two visiting sessions per day – a morning session at 10am to noon and an evening session at 6pm to 8pm. A different person can attend the morning session to the evening session, just as long as this is kept to one visitor per patient per visiting session.

Emergency Departments

Patients presenting to Gosford or Wyong Emergency Departments are asked not to bring any family members or friends into the ED or waiting room.

For patients who are children, we ask that they are accompanied by only one parent or guardian.

Please speak to ED reception staff if you have specific requirements.

Mental Health Services

Gosford Mental Health Centre

New visiting hours: 6pm to 8pm.

Please restrict visitors to one per patient.

Patients may only be visited by: their partner, carer, guardian or nominated significant other.

Wyong Mental Health Centre

New visiting hours: 6pm to 8pm.

Please restrict visitors to one per patient.

Patients may only be visited by: their partner, carer, guardian or nominated significant other.

Miri Miri

New visiting hours: 6pm to 7pm

Please restrict visitors to one per patient.

Patients may only be visited by: their partner, carer, guardian or nominated significant other.

Maternity Services

Gosford and Wyong Hospital Birthing Suite (including patients of the Midwifery Group Practice)

All women may have TWO allocated support people who will be screened by staff before entering the birthing suite.  No other family or support people will be admitted.

Gosford Hospital Maternity Inpatient Unit (J7)

Women are able to choose two allocated support people to visit, who will be screened by staff before entering the maternity ward. Support people can visit 8am to 1pm, and 3pm to 9pm.

Siblings are able to visit for one hour per day between 3pm and 7pm.

No other visitors will be permitted.

Antenatal clinics (including patients of the Midwifery Group Practice)

Women should attend their appointment with one support person only. Please do not bring children to antenatal clinics.

Special Care Nursery (K7)

Visitors are limited to parents/primary caregivers only, who will be screened by staff before entering the Special Care Nursery.

Siblings may not visit at this time.

Children’s Services

Paediatric Inpatient Unit at Gosford Hospital

Visitors are limited to parents/primary caregivers only, who will be screened by staff before entering the inpatient unit.

Siblings are able to visit for one hour between 3pm and 7pm.

Paediatric Assessment Unit (PAU) at Wyong Hospital

Patients should attend appointments with their parents/ primary caregivers only, who will be screened by staff prior to entering.

Please talk to staff about any special circumstances requiring an exemption from our visitor policy.

Transitional Care Units and Long Jetty Healthcare Centre Subacute Unit

In response to the COVID-19 pandemic the Commonwealth, state and territory governments have put in place new restrictions to protect older Australians living in residential aged care facilities, transitional care and other identified units.

The following people will not be permitted entry:

  • People who have returned from overseas in the last 14 days
  • People who have been in contact with a confirmed case of COVID-19 in the last 14 days
  • People with fever or symptoms of acute respiratory infection (e.g. cough, sore throat, runny nose, shortness of breath)
  • People who do not have an up-to-date (i.e. 2020) influenza vaccination
  • Children aged 16 years and under (exemptions can be assessed on a case-by-case basis, for example, where the resident is in palliative care).

Visiting hours are 10.00am to 12.00pm and 2.00pm to 4.00pm*. Please talk to staff about any special circumstances requiring an exemption from our visitor policy.

*Visitors to Woy Woy Hospital Transitional Care Unit can be accommodated from 6.00 pm to 8.00 pm if needed.

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