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Who to call for medical help and information

  • If you are unwell and not sure where to go, call healthdirect on 1800 022 222, anytime day or night. A registered nurse will ask some questions and connect you with the right care. They can:
    • Refer you to the Long Jetty Urgent Care Service (see below for more information)
    • Connect you to a virtual care service by phone or video
    • Find you a nearby doctor or pharmacist
    • Call you an ambulance or direct you to the nearest emergency department if your situation is an emergency.
  • Need support in your language? You can call the Translating and Interpreting Service (TIS National) on 131 450 and ask for healthdirect on 1800 022 222.
  • You can also use the online healthdirect Symptom Checker or healthdirect Service Finder at
  • If it is life-threatening, call Triple Zero (000) or go to an Emergency Department. Life-threatening examples include chest pressure or pain lasting more than 10 minutes, difficulty breathing, uncontrollable bleeding, or sudden collapse.
  • More information 

Long Jetty Urgent Care Service

 The service is staffed by GPs, nurses and allied health clinicians who provide high quality and safe healthcare for patients with a range of illnesses and injuries that are not life-threatening but need fast medical attention.

This includes conditions such as respiratory illnesses, nausea, gastro, eye, ear and urinary tract infections, simple fractures, wounds, minor burns, allergies, insect bites and rashes.

To access the service, call healthdirect on 1800 022 222 (for language support, first call TIS on 131 450).

Is it an emergency?

In an emergency you should always dial Triple Zero (000) or go straight to your nearest hospital emergency department. 

Examples of emergencies include:

  • loss of consciousness or suffering a seizure (fit)
  • severe chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • if you think you are having a stroke
  • if you have been the victim of a severe accident.

Mental Health emergencies

Call the Mental Health Line on 1800 011 511 to speak to a mental health professional who can advise you on the right care for your situation. This might involve arranging a hospital admission, or organising for an appropriate person to contact you. The Mental Health Line is available 24 hours a day, 7 days a week.

You can also phone Lifeline on 13 11 14 for help 24 hours a day, 7 days a week if you are thinking about suicide or experiencing a personal crisis.

Remember: if someone is in immediate danger or requires urgent medical attention, call Triple Zero (000).

Internal page Mental health support


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