We welcome feedback from patients, carers and our community. It helps us understand what we are doing well and where we can improve the care we provide.
There are several ways you can share your feedback.
If you or someone you care for is currently in hospital
If you have a question or concern about care, we encourage you to let us know as soon as possible.
- Speak to a staff member involved in your care
- Ask to speak with the Nurse Unit Manager or manager of the ward or service
- Use the ‘How was your experience’ patient survey QR code on the ward, there is an option to leave your contact details if you wish to discuss further
- If your concern is not resolved, contact our Consumer Feedback team
Contact our Consumer Feedback team
You can contact our Consumer Feedback team to share your feedback at any time – whether you would like to provide a compliment, suggestion or raise a concern about your experience.
- Phone: 02 4320 3920 Monday to Friday 8am to 4.30pm
- Email: CCLHD-ConsumerFeedback@health.nsw.gov.au
If you would prefer to speak with an independent organisation, you can contact the NSW Health Care Complaints Commission (HCCC):
Health Care Complaints Commission
Raise It
Raise It is a simple process available in NSW public hospitals and health services to support you to raise concerns if you or your loved one’s condition is getting worse.
You know yourself or your loved one best. If you’re worried you or your loved one’s condition is getting worse, follow the Raise It process. We are here for you.
Your feedback in action
Feedback from our patients, carers and community helps us improve how we deliver care.
See what we’ve changed → You told us, we listened
Your rights and responsibilities and how to access information
When you share feedback with us, your information is handled in line with NSW Health policies and privacy legislation.
You can find more information about your rights, how your health information is managed and how to access information:
Your rights and responsibilities
Your health information (privacy and accessing your medical record)